Service Quality Management In Hospitality, Tourism, And Leisure

 Service Quality Management in Hospitality, Tourism, and Leisure ebook
By Connie Mok | Business and Money ebooks | DMCA

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and...

Hardcover: 358 pages
Publisher: Routledge (January 15, 2001)
Language: English
ISBN-10: 0789007266
ISBN-13: 978-0789007261
Product Dimensions: 6.2 x 1.2 x 8.8 inches
Amazon Rank: 4724588
Format: PDF ePub TXT ebook


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