Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and...
Hardcover: 358 pages
Publisher: Routledge (January 15, 2001)
Product Dimensions: 6.2 x 1.2 x 8.8 inches
Amazon Rank: 4724588
Format: PDF ePub TXT ebook
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I taught Finance courses for over twenty-five years in colleges and universities. The focus was alwa...